Troubleshooting
What happens if my bank details are missing or incorrect?
If the event is over and you have not yet entered your bank details, you will automatically receive a reminder email about this. If you have entered the wrong bank details, an error will either be reported to our bank or the transfer will be reversed ...
Where do my ticket buyers find their receipts?
If a ticket buyer requests a receipt, simply ask them to check their ticket email (which you can also resend from your dashboard under "Attendees" - remember to ask them to check their spam inbox). In the ticket email, there's a button labeled "Get ...
Emails to ticket buyers being marked as spam - what to do?
At Ticketbutler, our system sends out thousands of emails every day. Unfortunately, some emails don't make it to the inbox and end up in the spam or junk folder (sometimes referred to as "unwanted mail") with certain email providers. Avoiding this ...
Ticket buyers encountering payment issues
Sometimes ticket buyers may experience problems during the payment process. Let's go through different scenarios and solutions: Scenario 1: Time has run out At the top right of the checkout process, ticket buyers will see a countdown timer. If the ...
My event is appearing as sold out - what to do?
Are you experiencing a sold-out status for your event when it shouldn't be? Don't worry, there could be a few reasons behind it, but we'll help you figure it out. Reason 1: Maximum capacity reached There are two places in your dashboard where you can ...
I'm experiencing technical issues - what to do?
We know that when it comes to software development, running into errors - or as we techies like to call them, bugs - is bound to happen. And guess what? Ticketing systems aren't immune to them either. But hey, don't sweat it! At Ticketbutler, we're ...