I'm experiencing technical issues - what to do?

I'm experiencing technical issues - what to do?

We know that when it comes to software development, running into errors - or as we techies like to call them, bugs - is bound to happen. And guess what? Ticketing systems aren't immune to them either.

But hey, don't sweat it! At Ticketbutler, we're all about making your experience as smooth as possible. So, if you happen to stumble upon any technical errors, we've got your back. Check out the steps below to get your issue resolved in a jiffy.

 

What should I do if I encounter a technical error?

If you come across a technical error, it could be related to your browser or computer.

First things first, give your computer a quick restart. Sometimes, old files and settings pile up, and a fresh start can work wonders. It's like giving your computer a little spa day 🧖‍♀️✨

But hold on, a simple restart of your programs may not cut it. You might need to give your computer a complete restart before giving it another go.

Oh, and here's another thing to consider: Is your browser up to date? We usually recommend Google Chrome because it regularly receives updates that boost speed, security, and even add new features. If you're already rocking Chrome, make sure you've got the latest version installed.

 

If the above steps didn't solve the issue, what's next?

To dig deeper into the bug and get it fixed ASAP, we need all the juicy details.

That's why we kindly ask you to report the issue to our dedicated support team pronto! You can reach out to us through our chat feature, shoot us an email at hello@ticketbutler.io, or give us a ring at +45 89 80 12 80.

We'll have our tech-savvy team investigate the problem and work their magic to find a solution.

 

Remember, we're here to make things right for you!

We get it, technical errors can be frustrating, but hey, nothing's ever so bad that it isn't good for something.

In fact, sometimes bugs help us uncover underlying issues that we can fix in no time. And who knows, they might even inspire us to develop some awesome new features 🤩

So, if you notice any errors or have any questions lingering in your mind, don't hesitate to reach out. We're always ready to lend a hand and turn those frowns upside down.

Looking forward to hearing from you!

    • Related Articles

    • I'm experiencing issues with placing an order - what do I do?

      We understand that it can be frustrating when you are trying to purchase tickets to an event and your payment is not going through. There could be several reasons why this is happening, and we are here to help you troubleshoot the issue. Here are ...

    • Ticket buyers encountering payment issues

      Sometimes ticket buyers may experience problems during the payment process. Let's go through different scenarios and solutions: Scenario 1: Time has run out At the top right of the checkout process, ticket buyers will see a countdown timer. If the ...

    • Where do I find my ticket?

      If you can't find your ticket, it may be because: The ticket confirmation email ended up in your e-mail's spam inbox You placed the order with a different email address A small typo crept into the email address when purchasing the ticket Your ...

    • I have a question about the event

      As an event ticketing system, we understand that our customers may have questions about the events they are attending. While we strive to provide accurate information about the events we sell tickets for, there may be some questions that only the ...

    • How do I edit my bank details?

      At Ticketbutler, we want to make sure you have a seamless experience managing your events and receiving your payouts. To ensure your funds are deposited correctly, it's essential to have accurate bank details in our system. Here's a step-by-step ...