Ticket buyer
What is Climaider?
Ticketbutler has partnered up with Climaider to reduce the CO2 footprint in the event industry by offering all ticket buyers the opportunity to carbon offset their emissions with DKK 5 when buying a ticket(s) to any event created using the ...
What is refund protection?
Refund protection is an additional purchase that ensures you a refund of your ticket (excluding fee) in certain situations. The refund protection is provided by Booking Protect, and the specific terms and conditions are approved in the purchase flow. ...
It seems I have been charged twice - what do I do?
In most cases, what appears to be a double payment is actually a reservation or pending charge, and not an actual payment. Here's why! Authorisation hold When purchasing a ticket, we may place a temporary authorisation hold on your credit card or ...
Where do I find my ticket purchase receipt?
As an event ticketing system, we understand that you may need to find your ticket purchase receipt for various reasons, such as expense reports, reimbursements, or tax purposes. Here's how to find your receipt: Check your email: When you purchased ...
How do I change my name and/or other information on my ticket?
As an event ticketing system, we understand that sometimes ticket buyers may need to change their name or other information on their ticket. We're here to help! Here's what you need to know about changing your ticket information: Contact the event ...
I have a question about the event
As an event ticketing system, we understand that our customers may have questions about the events they are attending. While we strive to provide accurate information about the events we sell tickets for, there may be some questions that only the ...
Why do I have to pay fees?
As an event ticketing system, we understand that you may have questions about the fees that are associated with purchasing tickets. We want to provide you with a clear understanding of why these fees exist and how they are used. Who pays the fees? By ...
Where can I purchase a ticket?
As an event ticketing system, we understand that buying tickets for an event can be confusing, especially with so many options available. Here's a guide to help you understand where you can buy your tickets: Event website: Many event organisers sell ...
I'm experiencing issues with placing an order - what do I do?
We understand that it can be frustrating when you are trying to purchase tickets to an event and your payment is not going through. There could be several reasons why this is happening, and we are here to help you troubleshoot the issue. Here are ...
Can I get a refund?
As an event ticketing system, we understand that sometimes unforeseen circumstances arise, and plans change. In such situations, we try our best to accommodate our customers and provide them with the best possible solution. However, please note that ...
Where do I find my ticket?
If you can't find your ticket, it may be because: The ticket confirmation email ended up in your e-mail's spam inbox You placed the order with a different email address A small typo crept into the email address when purchasing the ticket Your ...