Cancellations and refunds
Cancellation protection
What exactly is cancellation protection? Cancellation protection is an additional service offered to ticket buyers during the purchase process. This service is provided by default if you use Ticketbutler's payment solution (as opposed to Stripe or ...
Allow attendees to cancel or refund their orders themselves
Many ticket buyers hesitate to purchase tickets until the last minute due to concerns about being stuck with them if plans change. To help alleviate this risk and make the decision easier for them, while also boosting your sales in advance, it's a ...
Can I transfer tickets to a different date?
We understand that attendees' plans can change, and you may want to transfer a ticket to a new date. However, please note that currently, we do not support ticket transfers to new dates. But don't worry, we have an alternative solution to help you ...
Can I refund individual tickets within an order?
Yes, you can either refund individual tickets or refund the entire order. You can refund individually several times, until the entire order has been refunded. The same goes for cancelling individual free tickets. You can either cancel individual ...
How to refund tickets
You can easily refund orders yourself from your Ticketbutler dashboard. You can also refund individual tickets in an order - you can read about it here. Here's how to refund an order: Go to your Ticketbutler page and select the event. Select ...
Cancelling an event
We understand that sometimes circumstances change, and event organisers may need to cancel an event or process ticket refunds. We're here to guide you through the process and provide the necessary support every step of the way. How to cancel your ...