How to connect the Ticketbutler Direct app to your event? Easy! Just follow these few steps:

  1. Log into your Ticketbutler dashboard on your PC/laptop and find your event.
  2. Click on the "Check in from app" tab on the left hand side.
  3. Write down your 7-digit PIN, which can be found under the section labeled “Your app pin code is.”
  4. Grab your check-in device and open the Ticketbutler Direct app. The check-in devices are located inside the printer boxes. There is one phone per printer.
  5. Input the 7-digit PIN you recorded in Step 3.. 

Congrats - the app is now connected to your event.

 

Now, follow these steps to connect the check-in device to the printer:

  1. Open the printer’s hatch and make sure a label roll is correctly loaded.
  2. Turn on the printer by pressing and holding the power button in the upper left corner until it lights up.
  3. The Wi-Fi button should activate automatically when the printer is turned on. If it doesn’t, press the Wi-Fi button until it lights up.
  4. Next, open the Ticketbutler Direct app on our phone and tap the camera icon “scan”  in the lower right corner.
  5. Use the camera to scan the QR code located on the back of the printer to pair the devices.
    1. Important: If you're using your own phone, ensure it is connected to the internet via mobile data, not Wi-Fi. Our devices are set to always use mobile data.
  6. If the pairing is successful, a green bar will appear at the top of the screen with the message: “WIFI DIRECT PRINTER CONNECTED.”
  7. To check in attendees, either search for their name in the “Attendee List” or scan their ticket’s QR code using the “Scan” option.

 

OBS the printer can last for 6 hours without the charger connected. 

 

 

Connect via cable (WIFI or mobile data network needed)

How to connect the Ticketbutler Direct app to your event? Easy! Just follow these few steps:

  1. Log into your Ticketbutler dashboard on your PC/laptop and find your event.
  2. Click on the "Check in from app" tab on the left hand side.
  3. Write down your 7-digit PIN, which can be found under the section labeled “Your app pin code is.”
  4. Grab your check-in device and open the Ticketbutler Direct app. The check-in devices are located inside the printer boxes. There is one phone per printer.
  5. Input the 7-digit PIN you recorded in Step 3.. 

Congrats - the app is now connected to your event.

Now, follow these steps to connect the check-in device to the printer:

  1. Inside each printer box, you'll find a black cable approximately 2 meters long.
  2. Plug one end of the cable into the back of the printer. The port is located next to the charging port
  3. Connect the other end of the cable to your check-in device.
  4. Make sure the check-in device is connected to a stable Wi-Fi network or Mobile data network. Once online, you can begin pairing the device with the printer.
  5. Open the printer’s hatch and confirm that a label roll is properly loaded.
  6. Turn on the printer by pressing and holding the power button in the upper left corner until it lights up.
  7. Open the Ticketbutler Direct app on your Ticketbutler phone and tap the camera icon “scan”  in the lower right corner.
  8. In the upper right corner of the screen, you'll see a message saying “Not connected.” Tap it and select “Connect via cable.”
  9. Scan the QR code on the back of the printer in order to pair it.
  10. Once successfully paired, a green bar will appear at the top of the screen with the message: “CABLE PRINTER CONNECTED.”
  11. Check in via the app by either searching for the person's name under "Attendee list" or by scanning the ticket QR code under "Scan”.

 

OBS The printer can last for 6 hours without the charger connected.